ServiceNow Developer

Job description

Core ServiceNow platform development • JavaScript on the Now Platform (server-side + client-side) • Business Rules, Script Includes, UI Policies, Client Scripts • Scoped app development (App Engine) and solution architecture • Data modeling: tables, relationships, dictionary, CMDB concepts • UI: UI Builder/Workspaces, Service Portal, widgets, UI Actions (as applicable) Automation & workflow • Flow Designer and IntegrationHub (spokes/actions; scripting when needed) • Approvals, SLAs, orchestration, notifications/events • Strong “configure vs customize” judgment (upgrade-safe design) Integrations & data • REST/SOAP APIs, webhooks, OAuth, MID Server basics • Import Sets, Transform Maps, Data Sources; error handling/retries Module/domain knowledge • IT Service Management (ITSM): Incident/Problem/Change/Request • CMDB, Discovery/Service Mapping, IT Operations Management (ITOM) • Customer Service Management (CSM) Quality, performance, and platform hygiene • Performance tuning: query optimization, indexing, async processing • Testing: Automated Test Framework (ATF), regression mindset • Upgrade readiness; leverage out-of-box (OOB) capabilities • DevOps: update sets, CI/CD, source control, environment promotion Security & governance • Access controls (ACLs), roles, least privilege • Secure coding, auditing/logging, compliance awareness Senior-level expectations • Technical leadership: design reviews, mentoring, standards • Estimation and delivery planning; clear technical user stories/acceptance criteria • Stakeholder communication and tradeoff/risk management Certifications (preferred) • Certified System Administrator (CSA) • Module implementation certifications (e.g., ITSM, ITOM, CSM)