ServiceNow IRM -Platform Engineer

Job description

We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise ServiceNow environments within a regulated banking environment. The role combines IRM/GRC expertise with hands-on platform engineering and operational support. Key Responsibilities • Manage ServiceNow instance health, availability, performance, and capacity. • Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones. • Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC queues, and platform issues. • Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance processes. • Manage platform security, roles, ACLs, integrations, and environment configurations. • Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support. • Ensure solutions are secure, scalable, maintainable, and upgrade-safe. • Support CMDB/CSDM alignment and platform governance. • Follow banking change management, audit, security, risk, and regulatory controls.