ServiceNow Lead

Job description

Area(s) of responsibility Skills: ServiceNow Developer(ITSM, CSM, Integration, Now Assist, Gen AI) Experience: 6-9 years Location: Noida Job Description Effectively working with stakeholders both internally and externally to the organization. • Understand business requirements and implement technical requirements while working with standard design principles. • Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements. • Estimating development effort for requirements. • Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM,ITAM and Now Assist with Integrations) • Drive process optimization, efficiencies and productivity using automation • Act as a mentor to support less experienced colleague • Strong understanding of ServiceNow best practices • Proven track record from developing and operating ServiceNow (7+ years) • Experience of working with Integrations, E-bonding is preferred • Strong analytical skills, communication, and presentation skills • Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous • Have the drive and determination to learn and continuously share your knowledge with others Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.). • Experience with Agile/Scrum methodology. • Exposure to ServiceNow App Engine / custom application development. Soft Skills • Strong analytical and logical thinking. • Ability to work independently and in teams. • Proactive in identifying opportunities for process improvement. • Excellent communication and interpersonal skills.