ServiceNow Telecom Architect (SOMT / OMT)

Job description

Location: Bangalore, Chennai, Hyderabad 💼 Experience: 10+ Years 🏢 Employment Type: Full-Time We are looking for a highly experienced ServiceNow Telecom Architect with strong expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs. If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you. Key Responsibilities ✅ Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions. ✅ Design and implement end-to-end telecom processes covering: Lead → Opportunity → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing ✅ Define scalable solution architectures across: • Lead & Opportunity Management • Quote Management • Product & Service Catalog • Order Capture & Order Entry • Order Decomposition • Order Fulfillment • Service Activation • Inventory & Resource Management • Billing Integration ✅ Design integrations between ServiceNow and Telecom BSS/OSS platforms. ✅ Provide technical leadership for ServiceNow development and implementation teams. ✅ Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives. ✅ Drive automation, workflow optimization, and best practices across telecom operations. Required Skills & Experience ServiceNow Expertise • ServiceNow Platform Architecture • Telecom Industry Solutions • SOMT / OMT Implementations • Product Catalog & Product Modeling • Order Management & Fulfillment • Flow Designer, Business Rules & Script Includes • IntegrationHub, REST & SOAP APIs • Workflow Automation & Orchestration • CMDB / CSDM • ServiceNow Governance & Best Practices Telecom Domain Knowledge Strong understanding of: • B2B/B2C Telecom Processes • Lead & Opportunity Management • Quotation & Pricing • Product & Offer Management • Order Orchestration & Decomposition • Service Qualification & Serviceability • Provisioning & Activation • OSS/BSS Integrations • Customer & Service Inventory • Billing & Rating Systems Integration Experience Experience integrating ServiceNow with: • CRM Platforms • CPQ Solutions • Product Catalog Platforms • OSS/BSS Systems • Billing Platforms • Network Orchestration Platforms • Inventory Management Systems • Middleware & API Gateways Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred. Preferred Qualifications ✔ ServiceNow Certified System Administrator (CSA) ✔ ServiceNow Certified Application Developer (CAD) ✔ ServiceNow Certified Implementation Specialist ✔ ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience ✔ Telecom industry transformation experience ✔ Large-scale ServiceNow implementation experience ✔ Agile delivery experience