Smartcomm Developers

Job description

Roles & Responsibilities • Design, develop, and maintain SmartComm correspondence templates and document solutions. • Configure and customize customer communication workflows using Smart Communications CCM. • Implement business requirements for policy letters, statements, notices, and customer correspondence. • Develop and support PDF generation • and document composition solutions. • Perform template enhancements, compliance-driven updates, and production fixes. • Analyze incidents and provide L2/L3 production support. • Troubleshoot document generation, batch-processing, and integration issues. • Collaborate with business analysts, QA teams, and client stakeholders. • Participate in release management, deployment, and post-production support activities. • Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. • Ensure adherence to SDLC, change management, and documentation standards. Experience: 4-7 Years Location: Open across Tech Mahindra locations