Smartcomm Developers

Job description

Roles & Responsibilities - Design, develop, and maintain SmartComm correspondence templates and document solutions. - Configure and customize customer communication workflows using Smart Communications CCM. - Implement business requirements for policy letters, statements, notices, and customer correspondence. - Develop and support PDF generation - and document composition solutions. - Perform template enhancements, compliance-driven updates, and production fixes. - Analyze incidents and provide L2/L3 production support. - Troubleshoot document generation, batch-processing, and integration issues. - Collaborate with business analysts, QA teams, and client stakeholders. - Participate in release management, deployment, and post-production support activities. - Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. - Ensure adherence to SDLC, change management, and documentation standards. Experience: 4-7 Years Location: Open across Tech Mahindra locations