Specialist - Product Implementation

Job description

About Greytip greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. Job Summary We are seeking a detail-oriented and client-focused Specialist – Product Implementation to manage end-to-end product onboarding and deployment for our clients. This role involves gathering business requirements, configuring the product, managing data migration, conducting UAT, and ensuring smooth go-live. The Specialist will also collaborate closely with cross-functional teams to deliver high-quality implementations, driving customer satisfaction and long-term adoption. Key Responsibilities: • Manage the full implementation lifecycle including requirement gathering, configuration, testing, and deployment. • Conduct client workshops to understand business processes and map them to product capabilities. • Configure product modules and workflows to align with customer requirements. • Manage and validate data migration activities, ensuring accuracy and integrity. • Provide training and knowledge transfer to client teams during UAT and post go-live. • Coordinate with internal teams (Product, Engineering, Support, Customer Success) for issue resolution. • Track project progress, communicate status updates, and manage risks to ensure timely delivery. • Document implementation best practices, templates, and client-specific configurations for reusability. • Act as the primary point of contact for clients during the implementation phase, ensuring a seamless handover to the support team. Required Qualifications: Educational • Bachelor’s degree in Computer Science, Information Technology, Business, or related field. Professional • 2–4 years of experience in product implementation, solution delivery, or consulting. • Strong knowledge of SaaS/HRMS/Enterprise software workflows. • Hands-on experience with data migration, system configuration, and UAT management. • Proficiency in MS Excel/SQL for data handling and analysis. • Strong communication, presentation, and client-facing skills. • Ability to manage multiple implementations simultaneously while meeting deadlines.