Specialist- WFM Planning

Job description

Hiring: Senior WFM Scheduler TTEC is hiring a WFM Scheduler to manage agent schedules, shifts, breaks, leaves, and staffing coverage based on forecasted demand. Key Skills: • Workforce Management / Scheduling experience is mandatory • Strong analytical and Excel skills • Good communication and stakeholder management • Ability to work in a 24x7 environment • Variant experience is preferred. Location: Ahmedabad If you have experience in WFM Scheduling, Capacity Planning, or Contact Center Operations, share your profile or connect with us.