Sr Engineer - Global Customer Service Operations

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum Qualifications & Experience Graduate with 3-5 years of experience Other Knowledge & Skills • Demonstration of problem-solving skills with Fortinet SDWAN Technology. • Handson experience in IPSEC and BGP • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Key Responsibilities • Taking ownership of customer issues reported, solving their problems through by providing resolution. • Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Ensure SLA are achieved and work proactively to maintain the same.