Sr.Officer-Process Quality-I

Job description

**Role description** **Job Description** **Role & Responsibilities:** - To analyse and evaluate calls and loans - Providing effective feedback and coaching to production associates - Ensuring that the product and process is frequently refreshed to employees - Auditing carried out as a primary activity - Analysis on trends observed for the process - Updating of data captured through monitoring into the reports maintained for the process - Be result oriented & high on initiative - Need to conduct Team Huddle **Skills required:** - Good Communication Skills - Excellent Product Knowledge - Good in MS-Excel, Word - Good analytical skills - Able to get on with others and be a team-player **About Mphasis** Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.