Staff Engineer, ServiceNow (CMDB & Service Mapping)

Job description

👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery REQUIREMENTS: • Experience: 5.5+ years of overall IT experience • Strong experience in CMDB, Discovery, and Service Mapping • Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions • Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE) • Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation • Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes • Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications • Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns • Experience developing and maintaining Pattern-based Discovery solutions • Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping • Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools • Strong experience working with REST and SOAP APIs for integrations • Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies • Strong analytical, troubleshooting, problem-solving, and stakeholder management skills • ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred RESPONSIBILITIES: • Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices • Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure • Implement and maintain CSDM-aligned CMDB architecture and governance standards • Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules • Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics • Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions • Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications • Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems • Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data • Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality • Ensure adherence to ServiceNow development standards, governance, and security best practices • Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions • Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform Bachelor’s or master’s degree in computer science, Information Technology, or a related field