Student Calling or Outreach Associate

Job description

**Overview** FILO is hiring a Calling Associate to support the Senior Associate in reaching out to Grade 12 students from enrolled schools and qualifying their interest in JEE, NEET, CUET, and selected government exam pathways. **Role Purpose** The role is focused on making outbound calls, gathering student information, building rapport, and updating qualified lead data so that the Senior Associate can prioritize high-potential students for next-step engagement. - Job Title : Calling Associate - Student Outreach - Reporting: Reports to the Senior Associate - Student Outreach & Exam Readiness. - Role : Full time payroll - Location : Inoffice Gurugram - Timings : 11:00 - 20:00 hours IST - Week off : Sunday **Key Responsibilities:** • Call Grade 12 students from FILO-enrolled schools and introduce FILO programs in a professional, friendly manner. • Collect basic student details such as stream, academic background, career interest, exam preference, and preparation intent. • Identify whether the student is interested in JEE, NEET, CUET, or government exam pathways after Grade 12. • Qualify leads using a simple script and capture response quality, seriousness, and willingness to proceed. • Maintain accurate call notes, follow-up dates, and disposition updates in CRM or Google Sheets. • Coordinate with the Senior Associate for high-potential or warm leads needing further counseling. • Follow calling targets, daily productivity goals, and quality standards. • Handle objections politely and keep the conversation student-friendly and encouraging. • Support follow-up calling, reminders, and re-engagement of missed or pending students. • Ensure all communication is respectful, concise, and aligned with FILO's student-first approach. **Candidate Profile:** • Graduate or final-year student from any stream; science background preferred. • 0-3 years of experience in telecalling, customer support, student outreach, inside sales, or counseling. • Comfortable speaking to school students and, where required, parents. • Strong listening skills, clear communication, and a calm phone manner. • Organized, dependable, and able to work under daily call targets. • Basic familiarity with Google Sheets, CRM tools, or calling systems preferred. **Skills Required:** • Verbal communication and active listening. • Basic qualification and lead capture. • Follow-up discipline and record keeping. • Objection handling. • Team coordination and responsiveness. • Soft-spoken, empathetic, and student-friendly communication style. **Working Style:** The calling associate should be proactive, polite, and consistent in follow-ups, while maintaining high-quality call logs and timely updates for the Senior Associate. **Success Metrics:** • Number of students successfully contacted. • Quality of lead qualification. • Timely completion of follow-ups. • Accuracy of call notes and data entry. • Conversion of interested students into qualified prospects for the next stage. **\\*\\* Females preferred** **\\*\\*Freshers can also apply**