Team Lead - Collections

Job description

Job description Job Title: Team Lead Collections Location: Gurugram Role Overview We are seeking an experienced and results-driven Team Lead Collections to manage a team of collection executives responsible for driving recoveries, minimizing delinquencies, and ensuring adherence to collection policies and regulatory guidelines. The ideal candidate should have strong people management skills, a data-driven approach, and experience in collections within Banking, NBFC, FinTech, or BPO environments. Key Responsibilities • Lead and manage a team of Collection Executives to achieve monthly recovery and resolution targets. • Monitor daily collection activities, productivity, and portfolio performance. • Conduct regular performance reviews, coaching sessions, and feedback discussions. • Ensure timely follow-up on delinquent accounts through calls and other approved collection channels. • Track key collection metrics such as PTP, RPC, roll rates, recovery %, and delinquency buckets. • Handle escalated customer cases and ensure resolution within defined timelines. • Ensure compliance with regulatory requirements, company policies, and collection guidelines. • Analyze collection trends and identify opportunities to improve team performance. • Coordinate with Operations, Quality, Training, and other stakeholders to drive process improvements. • Prepare and share daily, weekly, and monthly MIS reports with management. Eligibility Criteria • Graduate in any discipline. • 4-8 years of experience in Collections, Recoveries, or Debt Management. • Minimum 2 years of experience managing a collections team. • Experience in Personal Loans, Credit Cards, Consumer Finance, BNPL, or other retail lending products. • Strong understanding of collection strategies, delinquency management, and recovery processes. • Good analytical, reporting, and stakeholder management skills. • Proficiency in MS Excel and MIS reporting.