Team Leader

Job description

We are looking for an experienced and results-oriented Team Leader to manage a team of Tele Sales, drive productivity, ensure quality standards, and achieve business targets. The ideal candidate should have strong people-management, communication, and problem-solving skills. • Key Responsibilities: • Manage, motivate, and guide a team of Tele Sales. • Monitor daily team performance and ensure achievement of assigned targets. • Track key performance indicators such as AHT, Quality, and Productivity. • Conduct regular team huddles, performance reviews, and coaching sessions. • Identify performance gaps and implement corrective action plans. • Ensure adherence to company policies, processes, and quality standards. • Handle escalations and resolve customer-related issues effectively. • Prepare and share daily/weekly/monthly performance reports. • Coordinate with Quality, Training, HR, and Operations teams. • Support new-joiner onboarding, training, and on-the-job coaching. • Maintain team discipline, attendance, and employee engagement. • Ensure compliance with process guidelines and client requirements. • Drive employee retention and reduce attrition within the team. • Eligibility & Skills: • Excellent verbal and written communication skills. • Strong knowledge of MS Excel and basic reporting. • Good leadership, coaching, and people-management skills. • Ability to work under pressure and meet deadlines. • Strong analytical and problem-solving abilities. • Willingness to work in rotational shifts, if required.