Team Leader - Outbound Phone Banking

Job description

ROLE PURPOSE & OBJECTIVE: • Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service • Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. • Track conversion across campaigns and products. • Assists internal verticals in understanding sales opportunities and generate leads across product lines. • Conduct basic training for tele callers for their campaigns. • Monthly target adherence • Increase lead conversion from cross selling • Value Generation from campaigns • Regular follow up with business team and coordinating with branches and other alternate channels • Design new campaigns • Market available training opportunities to employees and provide necessary information • Provide performance feedback to team members & responsible for the professional development of the members. • Customer retention checks. • Conduct basic training for tele callers for their campaigns. Qualification : Any Degree Experience : 5 to 8 Relevant