Team Leader - Outbound Phone Banking

Job description

ROLE PURPOSE & OBJECTIVE: - Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service - Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. - Track conversion across campaigns and products. - Assists internal verticals in understanding sales opportunities and generate leads across product lines. - Conduct basic training for tele callers for their campaigns. - Monthly target adherence - Increase lead conversion from cross selling - Value Generation from campaigns - Regular follow up with business team and coordinating with branches and other alternate channels - Design new campaigns - Market available training opportunities to employees and provide necessary information - Provide performance feedback to team members & responsible for the professional development of the members. - Customer retention checks. - Conduct basic training for tele callers for their campaigns. Qualification : Any Degree Experience : 5 to 8 Relevant