Telangana - Business Development Executive

Job description

1. ROLEPURPOSE OBJECTIVE Theincumbent will be primarily responsible to - - Acquirenew customers for liabilities from open market - Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities - Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile need of thecustomers - Train/assistcustomers to use ATM and BCs; drive usage of alternate channels 1. SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE - Targetassigned as per the branch - CASABook as per the branch - TDBook as per the branch - Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch - Numbertarget for all the respective products. - CA - SA - TD 1. KEYDUTIES RESPONSIBILITIES OF THE ROLE **Business** - Meetthe set targets on liabilities in terms of open marketacquisition existing customer conversion - Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels: - Leadsgenerated by branch staff and personal leads - Referralsgenerated from existing customers - Alternatechannels - Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter - AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer - Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers - Sharecustomer insights/product related feedback with the Sales Manager- Liabilities **Customers** - Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services - Reducecustomer dormancy and customer attrition by continuous engagement/ interaction - Resolvesthe customer queries on various accounts, FD / RD, remittances third party product **InternalProcesses** - Guidethe customer to fill the Account Opening Form;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents - Strictlyadhere maintain compliance to KYC norms - Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash **LearningPerformance** - Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch - Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities - Ensureadherence to training man-days/ mandatory training programs forself Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines 1. MINIMUMREQUIREMENTS OF KNOWLEDGE SKILLS Educational Qualifications Graduate,preferably in commerce and related streams Experience 1year experience, preferably in sales Certifications - AMFI/ IRDA Certified Functional Skills - Basicknowledge on retail banking products - Documentationskills - Processcompliance focus - Communicationskills: fluent in the local language Behavioral Skills - Courteous customer service skills - TimeManagement - Sellingskills - Telephonic cold calling skills - Willingnessto travel relocation as per business requirements andcareer opportunities Competencies - PlanningOrganizing - DrivingExecution - ManagingRelationships - CustomerFocus 1. KEYINTERACTIONS INTERNAL EXTERNAL - BranchTeam Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team - RegionalProduct Marketing team - StateHR - BCAgents **Location -** Medchal,Malkajgiri,Hyderabad,Nagar,Madhwapur,Rangareddy,Visakhapatnam,Vijayawada,Rajahmundry