Telangana - Business Development Executive

Job description

1. ROLEPURPOSE OBJECTIVE Theincumbent will be primarily responsible to - • Acquirenew customers for liabilities from open market • Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities • Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile need of thecustomers • Train/assistcustomers to use ATM and BCs; drive usage of alternate channels 1. SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE • Targetassigned as per the branch • CASABook as per the branch • TDBook as per the branch • Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch • Numbertarget for all the respective products. • CA • SA • TD 1. KEYDUTIES RESPONSIBILITIES OF THE ROLE Business • Meetthe set targets on liabilities in terms of open marketacquisition existing customer conversion • Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels: • Leadsgenerated by branch staff and personal leads • Referralsgenerated from existing customers • Alternatechannels • Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter • AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer • Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers • Sharecustomer insights/product related feedback with the Sales Manager- Liabilities Customers • Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services • Reducecustomer dormancy and customer attrition by continuous engagement/ interaction • Resolvesthe customer queries on various accounts, FD / RD, remittances third party product InternalProcesses • Guidethe customer to fill the Account Opening Form;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents • Strictlyadhere maintain compliance to KYC norms • Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash LearningPerformance • Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch • Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities • Ensureadherence to training man-days/ mandatory training programs forself Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines 1. MINIMUMREQUIREMENTS OF KNOWLEDGE SKILLS Educational Qualifications Graduate,preferably in commerce and related streams Experience 1year experience, preferably in sales Certifications • AMFI/ IRDA Certified Functional Skills • Basicknowledge on retail banking products • Documentationskills • Processcompliance focus • Communicationskills: fluent in the local language Behavioral Skills • Courteous customer service skills • TimeManagement • Sellingskills • Telephonic cold calling skills • Willingnessto travel relocation as per business requirements andcareer opportunities Competencies • PlanningOrganizing • DrivingExecution • ManagingRelationships • CustomerFocus 1. KEYINTERACTIONS INTERNAL EXTERNAL • BranchTeam Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team • RegionalProduct Marketing team • StateHR • BCAgents Location - Medchal,Malkajgiri,Hyderabad,Nagar,Madhwapur,Rangareddy,Visakhapatnam,Vijayawada,Rajahmundry