Tele Caller Executive

Job description

Role Overview We are looking for a Patient Experience Executive to manage and enhance the overall patient journey fromconsultation to post-treatment follow-up. The candidate will act as a key point of contact for patients andcoordinate with internal teams to ensure a smooth and positive experience. Key Responsibilities ● Act as the primary point of contact for patients throughout their healthcare journey. ● Coordinate with doctors, clinical, diagnostics, insurance, and operations teams. ● Assist with appointments, treatment planning, admissions, procedures, discharge, and follow-ups. ● Address and resolve patient queries and concerns professionally and within defined timelines. ● Conduct regular patient follow-ups and ensure timely resolution of issues. ● Educate patients regarding procedures, documentation, and care protocols. ● Collect and track patient feedback and contribute towards improving NPS/CSAT and patient satisfaction. ● Maintain accurate patient records and interactions on CRM/EMR systems. ● Ensure a high level of empathy, professionalism, and patient-centric service. Requirements ● Bachelor’s degree in Healthcare Management, Hospital Administration, Nursing, or a related field. ● 1–3 years of experience in Patient Experience, Patient Coordination, Healthcare Operations, HospitalAdministration, or Customer Experience. ● Excellent communication and interpersonal skills. ● Strong coordination, follow-up, and problem-solving abilities. ● Empathetic, patient-focused, and comfortable working in a fast-paced environment. ● Basic proficiency in MS Office and CRM tools. Pay: ₹8,657.88 - ₹30,000.00 per month Benefits: • Food provided • Leave encashment • Provident Fund Application Question(s): • Current in hand salary? • Expected in hand salary? Work Location: In person