Recovery Executive

Job description

Job Summary We are looking for dynamic and target-oriented professionals to join our Collections team. Thecandidate will be responsible for customer follow-ups, payment recovery, collectionmanagement, and resolving customer queries professionally. Experience Required Collection Associate – 6 Months+ ● 6 months or more of experience in collections, recovery, banking, or customer service. ● Primarily an office-based role. ● Strong communication and follow-up skills. Senior Collection Executive – 2–3 Years ● 2–3 years of experience in banking, collections, recovery, or related operations. ● Strong Excel and MIS skills. ● Experience in field visits and customer meetings. ● Prior experience handling delinquent, defaulter, old overdue, and write-off casespreferred. Key Responsibilities ● Follow up with customers for pending payments and outstanding collections. ● Ensure timely follow-up on payment commitments and promises. ● Handle customer queries, disputes, and payment-related concerns effectively. ● Achieve collection and performance targets assigned by the Team Leader. ● Manage delinquent, default, and long-overdue accounts. ● Handle write-off cases and recovery follow-ups. ● Conduct customer tracing and skip-tracing activities when required. ● Maintain accurate records of customer interactions, commitments, payments, andrecovery status. ● Coordinate with internal teams for payment resolution and escalations. Pay: ₹10,028.03 - ₹30,000.00 per month Benefits: • Cell phone reimbursement • Food provided • Internet reimbursement • Leave encashment • Provident Fund Application Question(s): • Current In Hand salary? • Expected in Hand salary Work Location: In person