Territory Sales Manager - Virtual Bancassurance Hdfc

Job description

**Role & responsibilities** - Prepare training material for New Phone Bankers - Certification/ Motivation of Phone bankers - Timely Completion of training - Handling RM/Sr.RM/AKAM to generate Sales - Coaching callers based on quality scores for improvement - Training to improve sales - Ensure Quality Lead generation from the Phone Banker - Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines - Timely feedback to caller - Collect customer feedback and review scripts regularly - Conducting Monthly certifications for the unit to assess product/process/ system. - Analyze the training requirements bases the feedback shared. - Prepare the Quality MIS - Ensure the MIS is published to the relevant stakeholders on time. - Assist in preparation of process notes or system requirements - Projects to improve overall lead quality **Preferred candidate profile** At least 3-6 years of experience in call centre industry, in Quality / Training process. (Team Handling Experience Mandatory)