Territory Sales Manager - Virtual Bancassurance Hdfc

Job description

Role & responsibilities • Prepare training material for New Phone Bankers • Certification/ Motivation of Phone bankers • Timely Completion of training • Handling RM/Sr.RM/AKAM to generate Sales • Coaching callers based on quality scores for improvement • Training to improve sales • Ensure Quality Lead generation from the Phone Banker • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines • Timely feedback to caller • Collect customer feedback and review scripts regularly • Conducting Monthly certifications for the unit to assess product/process/ system. • Analyze the training requirements bases the feedback shared. • Prepare the Quality MIS • Ensure the MIS is published to the relevant stakeholders on time. • Assist in preparation of process notes or system requirements • Projects to improve overall lead quality Preferred candidate profile At least 3-6 years of experience in call centre industry, in Quality / Training process. (Team Handling Experience Mandatory)