Transition and Transformation Management - Senior Manager Transition Management

Job description

What success looks like in this role: Job Title: Transition and Transformation Management - Senior Manager Transition Management Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: • Curiosity: We embrace the unknown and continuous learning. • Creativity: We look past routine ways of doing things. • Client-Centricity: Our clients’ success is our success. • Integrity: We act ethically and honestly. Transition and Transformation Manager The Senior Transition and Transformation Manager is accountable for the end-to-end transition of IT services from an incumbent provider or internal IT organization to Unisys. Through these transition deliveries transformative capabilities will be introduced to the customer environment. These capabilities consist of standard services, customized or bespoke services, and early life offerings.  The role ensures continuity of service, achievement of contractual obligations, and a controlled, low-risk transition into a transformed steady-state managed service followed by the post go live transformation program delivery. Key Responsibilities Transition & Transformation Strategy & Planning • Define the transition and transformation strategy aligned to contractual scope, service towers, and operating model • Establish in partnership with the Unisys Client Technology Officer the Transformation Roadmap • Develop and manage a detailed transition and transformation plan covering people, process, technology, governance, and security • Establish transition and transformation milestones, acceptance criteria, and exit/entry criteria • Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs) and other relevant commercials obligations documents.  Governance & Program Control • Set up and run transition and transformation governance (steering committees, operational forums, escalation paths) • Define and manage transition KPIs, RAID logs, and reporting structures • Ensure adherence to ITIL service transition principles and client governance standards • Ensure adherence to organizational governance, risk, and compliance standards (e.g., GDPR, security policies). • Establish, execute, and measure organizational change strategy and plans to assure organizational readiness to realize the benefits of the program • Provide clear, concise reporting and executive updates. • Manage expectations and drive decision-making across complex stakeholder environments. Service Tower Transition Management • Coordinate transitions across IT service towers (e.g., Service Desk, Infrastructure, Network, Applications, Cloud, Security) • Manage inter-tower dependencies and sequencing • Ensure service definitions, SLAs, OLAs, and KPIs are clearly documented and baselined • Validate tooling integration (ITSM, monitoring, CMDB, SEA, Reporting, etc)  Knowledge Transfer & Resource Onboarding • Plan and oversee knowledge transfer (KT) from incumbent teams • Manage shadowing, reverse-shadowing, and certification activities • Ensure process documentation, SOPs, runbooks, and architecture diagrams are complete and approved • Confirm readiness of offshore/onshore delivery teams  Risk, Issue & Compliance Management • Identify, track, and mitigate risks and issues • Ensure security, data protection, and regulatory compliance throughout transition • Manage access provisioning, credential handover, and security approvals • Maintain contingency and service continuity plans  Cutover, Go-Live & Hypercare • Plan and execute cutover and go-live activities for each service tower • Coordinate parallel runs and exit of incumbent provider • Lead hypercare and stabilization period post go-live • Track early life support performance and remediation actions  Vendor, Client & Incumbent Management • Act as primary interface between client, incumbent supplier, and Unisys • Ensure incumbent cooperation and contractual transition obligations are met • Resolve disputes and manage escalations during transition and transformation period • Support commercial discussions related to transition / transformation scope and changes  Transition Closure & Handover to BAU • Obtain formal service acceptance and transition exit sign-off • Hand over ownership to Service Delivery Managers and Operations teams • Capture lessons learned and continuous improvem