Unit Manager - Risk Containment Unit

Job description

Location Name: Pune Corporate Office - Fountainhead Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities • Own all FCU activities ? pre and post sourcing for all products, in the region across all locations. • Minimizing fraud losses to ensure robust portfolio health. • Managing and supporting effective deployment of FCU officers. • Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates. • Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss, across locations in the region. • Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities. • Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers. • Provide regular feedback to central policy team basis field learning?s. • Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner. • Co-coordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds. • MIS with suitable analysis, providing meaningful insights. • Achieving & exceeding goals and targets. • Grooming and management of the team to achieve their respective targets. • Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Required Qualifications And Experience "? Graduate/Post Graduate with 4-6 years of relevant experience or knowledge. • Retail Fraud control / Collections experience. • Good communication, analytical skills and an eye for detail."