VP, Desktop Engineering Leader (L12)

Job description

Overview • Location: India; Hyderabad, India • Salary: N/A About Us Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness. When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results. Job Description Job ID 2600750 Category Technology Date posted 08/19/2026 Role Title - VP, Desktop Engineering Leader (L12) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. • We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. • We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Desktop Engineering function is accountable for engineering, automating, and securing Synchrony’s end-user compute platforms across Windows, macOS, ChromeOS, and Virtual Desktop environments (e.g., Citrix / Horizon / AWS WorkSpaces / Cloud PC). The team drives modern endpoint management using Microsoft Intune, Autopilot, and co-management (SCCM), with strong ownership of software packaging, patch orchestration, OS lifecycle management, endpoint configuration standards, and performance telemetry Role Summary/Purpose: We are seeking a Desktop Engineering Leader to own and modernize Synchrony’s global endpoint ecosystem across physical and virtual platforms. This leader will partner closely with Risk & Compliance to support audits, ensure configuration compliance, and remediate vulnerabilities, while collaborating with Desktop Operations/ECC teams to enable scalable, reliable day-to-day delivery and support. Key Responsibilities: Endpoint Engineering & Platform Lifecycle • Lead engineering design, development, standardization, and lifecycle management for Windows, macOS, and ChromeOS endpoints. • Engineer and maintain enterprise OS images (Windows/macOS) and govern ChromeOS management and update strategy. • Define and maintain hardware standards, perform OEM model testing, and manage drivers/BIOS/firmware update processes. • Develop and optimize configuration baselines, performance settings, and endpoint hardening standards across platforms. Modern Endpoint Management (Intune / Autopilot / SCCM Co-Management) • Design and manage Intune policies for configuration, application deployment, compliance, and security baselines. • Lead Windows Autopilot workflows including device registration, profile assignment, join models (Hybrid/Azure AD), validation, and reset/reprovisioning processes. • Support SCCM infrastructure for co-management scenarios, packaging, patching, and deployment pipelines. • Drive strategy/roadmap across endpoint tooling including Intune, SCCM, Ivanti, Tanium, JAMF, and Google Admin Console. VDI / DaaS Engineering • Optimize performance, patching, and application compatibility for VDI/DaaS platforms (e.g., Citrix Cloud, AWS WorkSpaces, AppStream, Cloud PC). • Support specialized VDI requirements (M365 Products & Services on Citrix). Security, Risk, Compliance, and Audit Support • Act as the Desktop Engineering POC for audit readiness, evidence collection, technical controls validation, and remediation tracking. • Implement and maintain endpoint security controls (e.g., Defender, ASR rules, BitLocker), and align configurations with relevant regulatory expectations (e.g., SOX/PCI). • Manage macOS EFI/firmware/device password standards and coordinate JAMFintegrations where required. Operational Excellence & Experience Analytics • Improve endpoint performance and user experience through Nexthink/telemetry insights and targeted remediation. • Partner with Desktop Operations/ECC teams to transition engineered solutions into scalable production deployment and support. • Lead root cause analysis for systemic endpoint issues and drive durable corrective actions. • Evaluate new tools and modernization opportunities (e.g., Autopilot/Intune enhancements, Nexthink, Tanium, updated security baselines). Qualifications/Requirements: • 10+ years in Desktop Engineering, Modern Endpoint Management, or OS Platform Engineeringor 12+ years of experience in lieu of a degree. • Deep expertise in Windows 10/11 engineering (imaging, driver management, BIOS/firmware, GPO/Intune policy design). • Strong experience with Intune, Autopilot, compliance policies, conditional access, and Azure AD join models / co-management architecture. • Proficiency in macOS engineering, including update governance, security controls, hardware baseline validation, and JAMF integration. • Experience with ChromeOS management (automated enrollment, OU-based policy management, update governance). • Familiarity with endpoint security tooling and controls (e.g., Defender, ASR, BitLocker). • Knowledge of audit/control expectations as applied to endpoints (e.g., SOX, PCI, configuration compliance). • Strong cross-functional coll