Walk-in Drive | Branch Manager & Assistant Branch Manager

Job description

Role & responsibilities • Drive branch business growth by acquiring new customers and increasing product penetration. • Achieve assigned targets for CASA, Deposits, Loans, Insurance, Investments, and other banking products. • Build and maintain strong relationships with existing and prospective customers. • Ensure high levels of customer satisfaction through excellent service delivery and timely resolution of queries. • Manage day-to-day branch operations and ensure smooth functioning of the branch. • Monitor and ensure compliance with regulatory guidelines, internal policies, and audit requirements. • Lead, motivate, and support branch staff to achieve business and service objectives. • Conduct regular team reviews, coaching, and performance monitoring. • Identify business opportunities in the local market and implement strategies to increase branch profitability. • Generate leads through field visits, customer referrals, and local business networking. • Ensure proper documentation and adherence to operational processes and controls. • Monitor branch productivity and take corrective actions to improve performance. • Handle customer escalations and provide effective solutions. • Coordinate with internal stakeholders to ensure seamless customer onboarding and service delivery. • Maintain branch hygiene, security standards, and operational risk controls. • Track competition activities and market trends to strengthen branch performance. • Ensure achievement of branch revenue, profitability, and customer acquisition goals. • Promote a customer-centric culture and maintain high service quality standards. Preferred candidate profile • Graduate/Postgraduate in any discipline. • Experience in Banking, Financial Services, NBFC, or Retail Banking. • Age below 40 years. • Strong sales, business development, and relationship management skills. • Good understanding of branch operations and compliance. • Excellent communication, leadership, and team management abilities. • Target-driven with a proven track record of business achievement.