Walk-in || Call Center Executive

Job description

**Executive- Call Center** **Core Responsibilities** - To handle both inbound & outbound calls - To educate the people calling about the facilities offered by the Home Healthcare - To transfer the incoming calls to the correct extension. - Proper diversion or handling of calls in case the person is not available. - To handle emergency codes e.g. code blue, bomb threat. - Customer Feedback Entry in complaint Tracker. - Daily update of equipment & Physio entries, GMC, SMC in Handover. - VIP list Updating - Tracking of staff deputed to Homecare Services - Responsible for calls on IVR - Coordination for patient requirement - Responsible for Daily census - Responsible for her call conversion - Responsible for Web query - Responsible for daily handover report to HOD - Responsible for field Report Interested candidates can share their resumes at Sanjay.negi@maxhealthcare.com