Walk-in || Call Center Executive

Job description

Executive- Call Center Core Responsibilities • To handle both inbound & outbound calls • To educate the people calling about the facilities offered by the Home Healthcare • To transfer the incoming calls to the correct extension. • Proper diversion or handling of calls in case the person is not available. • To handle emergency codes e.g. code blue, bomb threat. • Customer Feedback Entry in complaint Tracker. • Daily update of equipment & Physio entries, GMC, SMC in Handover. • VIP list Updating • Tracking of staff deputed to Homecare Services • Responsible for calls on IVR • Coordination for patient requirement • Responsible for Daily census • Responsible for her call conversion • Responsible for Web query • Responsible for daily handover report to HOD • Responsible for field Report Interested candidates can share their resumes at Sanjay.negi@maxhealthcare.com