Walk-in || Car Sales Consultant || Relationship Manager || Car Sales Executive

Job description

HR Rahul Badsiwal 9911322544 WhatsApp's & Call Assistant Customer Relationship Manager About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers. About the Role: • You will be responsible for supporting customers in their car buying journey with Spinny at the retail hub. • You will play a critical role in customer engagement and must understand customer. • requirements to recommend products according to their needs, pitching products and negotiating when necessary. Key Responsibilities Include: 1. Building a relationship with the customer at the retail hub, understanding their needs and negotiating as needed 2. Managing the hub inventory • Meeting and engaging with customers, showing them cars, and conducting test drives • Ensuring that any issues are resolved Mock Call 1. Greeting: Always begin with a warm Good Morning/Evening 2. Hospitality: Offer tea/coffee and make the customer comfortable 3. Analysis: Understand family size Recommend car segment (SUV, Sedan, Hatchback) Understand daily/monthly usage Choose suitable fuel type (Petrol, Diesel, CNG) Budget and price preferences Color & transmission preferences (Automatic/Manual) Why Spinny? (For Customers) 1-Year Warranty & 5-Day Return 200+ quality checked cars at each hub Non-accidental, non-painted, meter-verified cars Free RC Transfers and complete documentation support Why a Used Car Over New Car? Lower cost, better value Warranty similar to new Ideal for frequent car upgraders Save lakhs for near-new condition Interview Preparation Candidate Questionnaire Please prepare answers for the following before your interview: Personal & Sales Background 1. Tell us about your current/previous automobile sales experience. 2. How many cars have you sold per month on average? 3. How do you handle customer objections during a sale? 4. What steps do you follow when interacting with a new customer? Customer Handling 5. How do you make a walk-in customer feel comfortable? 6. How would you help a confused customer choose the right car? 7. What would you do if the car the customer wants is not available? Product Knowledge 8. Explain the key difference between Hatchback, Sedan, and SUV. 9. How would you suggest fuel type based on customer usage? 10. What is the benefit of automatic vs. manual transmission? Spinny-Specific Understanding (Study the JD Above) 11. What are Spinnys USPs for customers? 12. Why should a customer choose a Spinny car over a new car? 13. What are the steps involved in a Spinny customers buying journey?