Customer Support Executive

Job description

Working Days: 6 Days Working Shift: 9 Hours About the Role We are looking for enthusiastic and customer-focused Customer Support Executives to join our team . The candidate will be responsible for handling customer queries, providing timely resolutions, coordinating with internal teams, and ensuring a smooth and positive customer experience. Key Responsibilities • Handle customer calls and resolve queries related to vehicle servicing, repairs, bookings, and other services. • Provide accurate information to customers regarding service status, appointments, pricing, and timelines. • Coordinate with workshops, service teams, and other internal departments to resolve customer issues. • Follow up with customers regarding service updates and pending concerns. • Maintain a professional and positive attitude while interacting with customers. • Record customer interactions, complaints, and resolutions accurately in the system. • Escalate complex or unresolved issues to the appropriate team. • Ensure timely follow-up and closure of customer complaints. • Maintain service quality and achieve assigned customer support KPIs. • Build positive relationships with customers and contribute to customer satisfaction. Candidate Requirements • Excellent verbal communication skills in Hindi and English. • Good listening and problem-solving skills. • Customer-focused attitude with a willingness to help. • Basic computer knowledge and ability to work on CRM/software systems. • Ability to work in a fast-paced environment. • Candidates with prior experience in customer support, BPO, automotive, or service industries will be preferred. • Freshers with good communication skills are also welcome to apply. Key Skills • Customer Handling • Communication Skills • Problem Solving • Active Listening • Complaint Resolution • CRM Knowledge • Follow-up & Coordination • Teamwork Benefits • Opportunity to work with a leading automotive service platform. • Learning and development opportunities. • Career growth opportunities. • Professional and supportive work environment.