Walk-in || Customer Care Executive

Job description

While coming for the interview please mention Maneesh Yadav as reference on top of your resume. Role Overview We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences. Key Responsibilities • Handle inbound customer calls and provide prompt, accurate, and courteous support. • Understand customer issues and offer effective resolutions as per process guidelines. • Provide information related to products, services, or general inquiries. • Follow standard operating procedures and maintain quality and compliance standards. • Maintain professionalism, empathy, and clarity in every interaction. • Meet process KPIs such as call quality, customer satisfaction, and schedule adherence. Eligibility & Qualifications • Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC • Strong verbal communication skills with a clear and confident voice. • Ability to work in US rotational shifts. (Window - 7 PM to 8 AM) • Comfortable with rotational week offs. • Basic computer navigation and typing skills. Key Skills • Good verbal English communication skills • Active listening, empathy, and problem-solving abilities. • Patience and ability to handle customer concerns professionally. • Adaptability to work in a fast-paced environment. • Positive attitude and willingness to learn. What We Offer • 2 rotational week offs. • US shift exposure and international customer service experience. • Professional training and career progression opportunities. • Supportive team environment. • One way cab will be provided • Transportation will be provided up to a radius of 23 km Contact: Maneesh Yadav Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.