Walk-In Front Office- Billing/Admission/ACD-BLK Max Hospital

Job description

Role & responsibilities • To lead by example in exhibiting high levels of service orientation and proactive customer handling. • To ensure total familiarity with all instructional manuals and operating procedures applicable to the role. • To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning. • To supervise daily scrolls of all Patient Care Coordinators on shift. • To ensure accurate and timely registrations & report movement. • To ensure timely action on - Total Customer Experience Questionnaire” - feedback received. • To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently. • To handle inter and intra departmental coordination. • To effectively utilize Hospital Information System, EPABX system and other software provided. • To be well groomed, punctual & adhere to company policies and practices. • To have complete orientation of QMS and EMS system of Hospital. • To have complete Awareness about Disaster Management Programme (DMP) of the hospital. • To comply with the service quality Process, environmental & occupational issues & policies of the respective area. To comply with patient safety policy. Preferred candidate profile