Servicenow Administrator

Job description

We are looking for a ServiceNow Reporting and Dashboard Administration Specialist. Job Description: • Hands on experience in ServiceNow reporting. • Expertise in creating and publishing the dashboard within the ServiceNow. • Expertise on performance management. • Share daily, weekly and monthly performance of each track. • Track and publish the productivity of each team and their team members. • Understanding of ITIL best practices including, IM, PM and CM. • Liaise with internal/external stakeholders. • Should be flexible to address Ad hoc requests for data, if any. • Prepare and present the data to relevant stakeholders. • Understanding of SLA and OLA. • Track and ensure that SLA is compliant. Eligibility Criteria: • ITIL v4 foundation Certification is mandatory. • 5-7 Years of experience using ServiceNow reporting tool. • Clear understanding on IM, PM and CM performance management.