Walk-in || Mega-Walkin drive at HCLTech For Customer Support/BPO Domain-Voice

Job description

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 9th & 10th September'26 Walkin Date: 9th & 10th September'26 Timing: 10 AM to 2 PM Location: ETA 3, Sandhiya Infocity (Vivara Mall), Navalur. HR Name: Suryapriya.T We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. Responsibilities • Handle inbound and outbound customer calls in a professional and courteous manner. • Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. • Assist members, patients, providers, and healthcare facilities with account-related concerns. • Verify member information and accurately document customer interactions in the system. • Resolve customer issues efficiently while adhering to company policies and healthcare regulations. • Escalate complex concerns to the appropriate department when necessary. • Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements. • Meet established quality, productivity, and customer satisfaction targets. • Stay updated on healthcare policies, procedures, and account-specific guidelines. • Provide accurate information and educate customers on available healthcare services and programs. Qualifications • College Graduate / Undergraduate (BPO experience is required) • Excellent verbal and written communication skills. • Strong customer service and problem-solving abilities. • Basic computer proficiency and ability to navigate multiple systems. • Ability to work in a fast-paced environment. • Strong attention to detail and organizational skills. Required Skills • Customer Service Representative (CSR) (Voice Process) Preferred Skills • Experience in healthcare customer service Pay range and compensation package Experience: 1 to 4 yrs Shift: US Shift (Night Shift)