Walk-in || Mega Walkin Interview For OTC Collection, Dispute, Cash app Process wi

Job description

Role & responsibilities About the Role We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. Responsibilities • Make outbound collection, Dispute calls to customers regarding overdue invoices and outstanding balances. • Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations. • Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up. • Investigate and resolve payment delays, disputes, and deduction issues. • Maintain accurate documentation of all customer interactions in ERP/collection tools. • Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns. • Meet collection targets, DSO goals, and productivity metrics. • Escalate high-risk delinquent accounts as per defined procedures. • Provide excellent customer service while maintaining a professional collection approach. • Ensure compliance with company policies and client-specific requirements. Qualifications • 2-8 years of experience in OTC Collections / Accounts Receivable. Required Skills • Strong experience in international voice process (inbound and outbound calling). • Excellent verbal and written communication skills in English. • Good negotiation and customer handling skills. • Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management. • Ability to work with ERP systems such as SAP, or similar platforms. • Strong analytical and problem-solving abilities. • Proficiency in Microsoft Excel and Outlook. Preferred Skills • Experience in handling customer disputes and negotiations. Equal Opportunity Statement HCLTech is committed to diversity and inclusivity in the workplace.