Walk-in || Omega Healthcare Hiring Experience Customer support role at CBE

Job description

Greeting from omega healthcare management... We are looking for Experience Customer support Executive. Designation - AR Associate No of vacancy - 60 Expectation - Immediate joiner Working Day - Monday to Friday(Off Sat-Sun) Eligibility -Only Graduate's Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve issues, and provide exceptional service. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for ensuring customer satisfaction. Responsibilities: • Handle customer complaints and provide appropriate solutions and alternatives. • Maintain a positive, empathetic, and professional attitude toward customers. • Record customer interactions, transactions, comments, and complaints accurately in the system. • Follow up with customers to ensure their issues are resolved satisfactorily. • Escalate complex issues to the appropriate department when necessary. • Provide accurate information about products, services, and company policies. • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction metrics. • Assist in creating and updating customer support documentation and FAQs. Key Benefits & Perks; Transportation: Both Pick-up and Drop facility (Cab) provided. Statutory Benefits: Employees' State Insurance (ESI) & Provident Fund (PF). Wellness: Comprehensive Health Insurance. The selection process includes the following rounds; HR/Ops - Interview SHL Online Assessment (Often assesses verbal reasoning, numerical ability, and critical thinking) If you are interested please get your appointment below mentioned Contact - Vignesh- 9629275283/7708568352/7550184422