Walk-in || Relationship Manager-Customer service

Job description

Role & responsibilities • Making outbound calls to customers who already used our services and share negative feedback for any reason • Follow-up with customers to ensure their issues are resolved satisfactorily • Providing information as per customer query related to the customer health plan • Resolving customers issues in a timely manner • Escalating issues to the appropriate department or IT • Documenting all interactions with customers for future QA Preferred candidate profile • Require 0- 2 years of experience • Candidate must have good English communication • Qualification - graduate/diploma or post graduates • Candidate should be comfortable with location Noida (work from office) • Immediate joiners - 15 days notice period candidates preffered Intrested canddiates can share their resume directly at azhar.uddin@careinsurance.com