Zonal Manager Hub Operations - South Zone

Job description

**Key Responsibilities** **Operational Excellence & Performance Metrics** **Service Level Management:** - **Take full end-to-end ownership of key operational SLAs across all hub locations in the South Zone.** - **Ensure strict target compliance for On-Time Delivery (OTD), On-Time Arrival(OTA), and Turnaround Time (TAT).** - **Drive rapid bag backlog clearance to maintain smooth transit flows.** **Network Infrastructure & Congestion:** **• Collaborate on network redesign initiatives to tackle city no-entry regulations and route congestion.** **• Optimize facility space constraints across South Zone hubs.** **Leadership, Team Management & Onboarding** **Leadership & Coaching:** - **Direct, mentor, and evaluate Regional Hub Managers and Hub In-Charges across the region.** **Induction & Training:** - **Facilitate hands-on process training and buddy/mentor pairings for incoming regional leaders to build operational capability.** **Process Discipline:** - **Enforce Standard Operating Procedures (SOPs) across all operational shifts.** - **Ensure strict safety, security, and stock accountability across all regional hubs.** **Cost Efficiency:** **• Drive cost per kg/unit optimization across hubs without compromising transit time or handling quality.** **Cross-Functional Collaboration:** **• Work closely with Zonal Transport, Admin, IT, and Commercial teams to drive automation and process improvements.** **• Ensure swift escalation handling and cross-departmental alignment.** **Failure Analysis & Process Analytics:** **• Conduct daily root-cause analysis (RCA) on SLA breaches, delayed dispatches, and misroutes using Pareto and trend analysis to eliminate systemic operational failures.** **• Implement feedback loops between hub analytics and floor execution teams to ensure permanent corrective and preventive actions (CAPA).** **Predictive Risk & Disruption Preemption:** **• Leverage historical volume trends and lane-level telemetry data to preempt network disruptions, severe weather delays, or seasonal volume spikes.** **• Dynamically re-route linehauls, adjust shift labor models, and reallocate dock capacity prior to bottleneck formation.**