Zonal Manager Hub Operations - South Zone

Job description

Key Responsibilities Operational Excellence & Performance Metrics Service Level Management: • Take full end-to-end ownership of key operational SLAs across all hub locations in the South Zone. • Ensure strict target compliance for On-Time Delivery (OTD), On-Time Arrival(OTA), and Turnaround Time (TAT). • Drive rapid bag backlog clearance to maintain smooth transit flows. Network Infrastructure & Congestion: • Collaborate on network redesign initiatives to tackle city no-entry regulations and route congestion. • Optimize facility space constraints across South Zone hubs. Leadership, Team Management & Onboarding Leadership & Coaching: • Direct, mentor, and evaluate Regional Hub Managers and Hub In-Charges across the region. Induction & Training: • Facilitate hands-on process training and buddy/mentor pairings for incoming regional leaders to build operational capability. Process Discipline: • Enforce Standard Operating Procedures (SOPs) across all operational shifts. • Ensure strict safety, security, and stock accountability across all regional hubs. Cost Efficiency: • Drive cost per kg/unit optimization across hubs without compromising transit time or handling quality. Cross-Functional Collaboration: • Work closely with Zonal Transport, Admin, IT, and Commercial teams to drive automation and process improvements. • Ensure swift escalation handling and cross-departmental alignment. Failure Analysis & Process Analytics: • Conduct daily root-cause analysis (RCA) on SLA breaches, delayed dispatches, and misroutes using Pareto and trend analysis to eliminate systemic operational failures. • Implement feedback loops between hub analytics and floor execution teams to ensure permanent corrective and preventive actions (CAPA). Predictive Risk & Disruption Preemption: • Leverage historical volume trends and lane-level telemetry data to preempt network disruptions, severe weather delays, or seasonal volume spikes. • Dynamically re-route linehauls, adjust shift labor models, and reallocate dock capacity prior to bottleneck formation.