Academic Associate - Vedantu Learning Centre

Job description

At Multiple locations in: Telangana, Andhra Pradesh & Tamil Nadu Language proficiency : Telugu & Tamil Mandatory Role Overview: The Academic Associate will be responsible for executing the day-to-day academic operations at the coaching centre. This includes handling student onboarding, ensuring smooth in-session and test experiences, maintaining communication with students and parents, and executing inventory-related tasks. The role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions. Key Responsibilities: 1. Student Onboarding (50%) • Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately. • Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the timely availability of resources. • KYC (10%): Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification. 2. Student Experience (40%) • In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues. • Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning are up to the mark. • Helpdesk Support (10%): Provide timely assistance to students with any academic or operational queries, maintaining a good quality control score. • Parent Communication (15%): Keep parents informed of their child's academic progress and attendance, including absence-related communications. • Student Communication (15%): Ensure timely and clear communication with students regarding sessions, tests, and any other requirements. 3. Communication (10%) • Timely Communication: Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear. Key Expectations: • Ensure zero refund due to verification failures. • Achieve 95% student deliverables and Face ID registration accuracy for the month. • Maintain zero gaps between enrollment and KYC processes. • Achieve 100% in-session execution in terms of planned versus conducted sessions. • Conduct tests and invigilations with 100% accuracy and on-time result generation. • Maintain excellent communication standards with both students and their respective stakeholders, including parents and teachers. • Be proactive in addressing and reporting any classroom or session-related issues. Required Skills & Qualifications: • Bachelor's degree in any field. • Previous experience in academic operations, preferably in a coaching centre or educational environment. • Strong communication and interpersonal skills. • Ability to handle multiple tasks simultaneously and meet deadlines. • Basic knowledge of academics, & google Sheets • Strong attention to detail and commitment to quality.