AJ Field Relationship Manager Packers & Movers

Job description

**About Us** NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is Indias first Proptech unicorn. Its a brokerage-free platform that directly connects property owners with tenants and buyers, eliminating the need for middlemen. With over 1 crore customers and 5 lakh new users each month, its reshaping the real estate market. The platform handles 55,000 transactions monthly, saving INR 1200 crore in brokerage fees each year. Headquartered in Bengaluru, NoBroker operates in key cities like Mumbai, Delhi, Pune, Chennai, and Hyderabad. Recently, it raised USD 210 million, bringing its valuation to over USD 1 billion. **Job Title:** Field Relationship Manager Packers & Movers **Experience:** 03 years **Type:** Full-time **Location**: Pune , Mumbai, Delhi NCR **MANDATORY**: Own bike with valid driving licence is compulsory. Candidates without a two-wheeler will not be considered. **About the Role:** NoBroker is India's first and largest prop-tech unicorn. Our Packers & Movers vertical helps thousands of families relocate stress-free every month. As a Field Relationship Manager, you will be the face of NoBroker on the ground visiting customer locations, coordinating with vendor partners, and ensuring every move is executed smoothly from pre-survey to post-service feedback. **Key Responsibilities**: - Visit customer locations for pre-move surveys and accurately assess household volume, special items, and logistical requirements. - Build and maintain strong relationships with empanelled PNM vendors and moving partners in your assigned territory. - Coordinate end-to-end move execution packing, loading, transit, unloading, and unpacking ensuring adherence to committed timelines. - Act as a single point of contact for the customer throughout the relocation journey. - Handle on-ground escalations, damage complaints, and service issues with prompt resolution. - Collect customer feedback and service completion confirmations post-move. - Identify upsell opportunities for value-added services such as home cleaning, storage, and painting. - Update job status, visit logs, and customer details in the CRM on a daily basis. - Meet weekly and monthly field visit and conversion targets assigned by the team lead. **Desired Candidate Profile:** - Own bike + valid driving licence non-negotiable. The role requires daily field visits across the city. - 03 years of experience in field sales, logistics coordination, or customer relationship management. - Strong interpersonal and communication skills comfortable dealing with customers and vendors on the ground. - Self-driven, punctual, and target-oriented with a problem-solving mindset. - Comfortable using smartphone apps and basic CRM/Google Sheets for daily reporting. - Graduates preferred; HSC with relevant field experience will also be considered. - Local candidates with good knowledge of city geography will have an advantage. **What's in It for You:** - Fixed salary + attractive performance-based incentives on every completed move. - Fuel reimbursement for field visits. - Health insurance up to 1 lakh. - Fast-track growth into senior FRM, Team Lead, or Operations roles. - Structured onboarding and training from day one. - Work with a high-energy team at India's leading prop-tech company.