Application Support Engineer

Job description

Key Skills: itsm, Linux, Observability, Azure, Troubleshooting, Kubernetes Roles and Responsibilities: • Analyze and resolve complex application and infrastructure incidents escalated from monitoring and first-line support teams. • Manage day-to-day IT operations activities including incidents, problems, changes, vulnerabilities, and release coordination. • Support server maintenance activities and coordinate infrastructure upgrades and patching with internal teams and providers. • Participate in Major Incident Management activities and drive technical resolution during critical outages. • Operate and maintain monitoring and observability tooling to improve service visibility and operational stability. Skills Required: • 7 to 8 years of relevant experience in application support or IT operations. • Strong hands-on experience in Microsoft Azure, Linux systems, and application support in a production environment. • Working knowledge of Azure Kubernetes Service, infrastructure operations, and enterprise monitoring platforms. • Ability to troubleshoot incidents using observability tools, logs, dashboards, and SQL-based analysis. • Experience working in ITIL-based support processes with SLA/KPI-driven operations and ticket management in JIRA. Good to Have: • Exposure to Kubernetes in containerized environments. Education: Any graduation or post-graduation in IT or related discipline.