Area Collection Manager| Mahindra Finance

Job description

Collection Performance Management • Achieve monthly, quarterly, and annual collection targets for the assigned area. • Monitor bucket-wise collections (0+, 30+, 60+, 90+, NPA, written-off accounts). • Drive resolution of delinquent and chronic overdue accounts through systematic recovery efforts. • Ensure reduction in roll rates and improvement in portfolio quality. Team Management • Lead, guide, and monitor Area Collection Executives and agency partners. • Conduct regular performance reviews and productivity tracking. • Coach and develop team members on collection strategies and recovery techniques. • Ensure manpower availability and succession planning within the area. Agency & Vendor Management • Appoint, monitor, and evaluate collection agencies as per company guidelines. • Ensure agency compliance with regulatory and organizational standards. • Review agency performance and optimize allocation for maximum recovery. Portfolio Monitoring • Analyze portfolio trends and identify high-risk segments. • Prepare action plans for NPA reduction and overdue recovery. • Conduct field reviews and collection audits to improve effectiveness. Customer Engagement & Resolution • Handle escalated customer cases and settlement proposals within delegated authority. • Ensure effective resolution of disputes impacting collections. • Maintain customer experience standards while achieving recovery objectives. Compliance & Governance • Ensure adherence to RBI guidelines, company policies, and fair collection practices. • Monitor collection activities to avoid reputational and regulatory risks. • Conduct periodic audits and control checks. Reporting & MIS • Review daily, weekly, and monthly collection MIS. • Present collection performance, risk indicators, and action planning