Area Operations Manager - Quick Commerce

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on.. What makes the role meaty? • Manage a team of 100+ riders and 30+ hub crew, including packers and support staff • Drive team performance through training, coaching, and development programs • Ensure smooth operations at the hub by implementing and adhering to Standard Operating Procedures (SOPs) • Optimize resources to achieve cost and time efficiency in last-mile deliveries • Analyze operational metrics to identify trends and areas for improvement • Create and present regular performance reports, highlighting key metrics • Proficient in Marathi, Hindi, and English to communicate effectively with ground staff and higher management • Address rider and hub crew concerns, ensuring a harmonious work environment • Ready to relocate across Bangalore as per business requirements • Open to learning and adapting to new systems, technologies, and processes • Lead by example to motivate the team and resolve conflicts efficiently • Ensure high service levels through proactive problem-solving and contingency planning • Enforce safety standards and compliance at the hub and during deliveries • Monitor adherence to company policies and local regulations • Oversee timely and accurate order fulfilment to meet customer expectations • Address escalations and complaints, ensuring customer satisfaction • Recruit and onboard riders, packers, and hub staff efficiently to meet operational demands if required • Conduct interviews, training, and orientation sessions for new hires We hope that you have... • Experience: 4+years in Hub/ dark store management • Metrics-driven approach • Operationally focused and possesses strong leadership and interpersonal skills • The ability to manage large teams and ensure adherence to SOPs is crucial for success