Assistant General Manager - Sales & Operations

Job description

Position: Assistant General Manager - Sales & Operations Department- Residential Resale Property Experience: 9-12 Years Location: Bangalore Team Size- 40+ Personals Job Summary We are looking for a Sales Operations Manager to drive operational excellence and ensure seamless closure of resale property transactions. The role will be responsible for post-sales discussions, deal closure coordination, customer follow-ups, documentation tracking, stakeholder management, and ensuring timely completion of all activities from booking to registration. Key Responsibilities Key Responsibilities • Deal Closure & Post-Sales Operations • Manage end-to-end sales closure processes for resale property transactions. • Conduct post-closure discussions with customers, buyers, sellers, and internal stakeholders. • Ensure timely completion of all documentation required for transaction closure. • Track deal progress and proactively resolve bottlenecks impacting closures. • Coordinate with legal, finance, sales, and relationship management teams to ensure smooth execution. • Customer & Stakeholder Follow-Ups • Conduct regular follow-ups with customers regarding pending documentation, payments, and registration requirements. • Act as a single point of contact for post-booking and post-sale operational activities. • Maintain strong coordination with property owners, channel partners, and sales teams. • Ensure a high-quality customer experience throughout the closure process. • Documentation & Compliance • Verify and monitor all property-related documents required for resale transactions. • Coordinate with legal teams for document validation and compliance checks. • Ensure all agreements, payment receipts, and registration documents are completed accurately and on time. • Maintain proper records and audit-ready documentation. • Operations & Process Management • Monitor daily deal closure status and maintain closure trackers. • Prepare operational MIS reports and closure dashboards. • Identify process gaps and implement improvements to reduce turnaround time. • Ensure adherence to company policies and regulatory requirements. • Team Management • Lead and mentor the sales operations team. • Allocate workloads and monitor productivity. • Establish SLAs and ensure timely completion of operational activities. • Drive team performance through regular reviews and coaching. Required Skills • Strong understanding of resale real estate transaction processes. • Experience handling property registrations, documentation, and deal closures. • Excellent follow-up and stakeholder management skills.• Strong negotiation and problem-solving abilities. • Proficiency in Excel, Google Sheets, CRM systems, and MIS reporting. • Ability to manage multiple transactions simultaneously. Key Performance Indicators (KPIs) • Deal Closure Rate • Registration Completion Rate • Closure Turnaround Time (TAT) • Documentation Accuracy • Customer Satisfaction Scores • Pending Cases Resolution Rate • Operational SLA Adherence Preferred Candidate Profile • Graduate/Postgraduate in any discipline. • 9-12 years of experience in Sales Operations, Real Estate Operations, Transaction Management, or Post-Sales Operations. • Experience in handling resale property transactions is mandatory. • Strong communication, coordination, and team management skills. Role Objective: Ensure smooth, timely, and compliant closure of resale property transactions through effective follow-ups, documentation management, stakeholder coordination, and operational excellence.