Background Verification Specialist / BGV - UK Europe & South Africa

Job description

Greetings from Zensar Technologies, Pune !!! We are hiring for a Background Verification Specialist is responsible for managing end-to-end pre-employment screening and background verification activities for candidates across the UK, Europe, Africa and Rest of World (ROW) geographies. . Description: • The Background Verification Specialist is responsible for managing end-to-end pre-employment screening and background verification activities for candidates across the UK, Europe, and Rest of World (ROW) geographies. • The incumbent will ensure timely completion of background checks, regulatory compliance, stakeholder management, vendor governance, and resolution of verification discrepancies while maintaining excellent candidate experience. • The role requires close collaboration with Talent Acquisition, HR Operations, Compliance, Legal, Hiring Managers, and external screening vendors to ensure all hires meet organizational and client-specific onboarding requirements. Key Responsibilities : Background Verification Operations • Manage end-to-end background verification process for hires across UK, Europe, Middle East, APAC, LATAM, and other ROW countries. • Initiate and track verification requests through screening vendors and internal systems. Review completed background reports for accuracy, completeness, and compliance. • Analyze discrepancies and coordinate adjudication activities. Ensure closure of all cases within defined SLAs before onboarding. Verification Management • Coordinate and validate • Identity Verification • Right to Work Checks • Employment Verification • Education Verification • Criminal Record Checks • Address Verification • Professional License Verification Credit Checks (where legally permissible) • Reference Checks • Global Sanctions & Watchlist Screening Candidate & Stakeholder Management • Act as primary point of contact for candidates regarding BGV documentation and status updates. Partner with recruiters, HR business partners, hiring managers, and onboarding teams to ensure timely completion. • Provide advisory support on country-specific screening requirements. • Resolve escalation cases and verification challenges. Vendor Management • Coordinate with global background screening vendors. • Monitor vendor performance against SLAs. • Conduct regular governance reviews and audit checks. • Escalate delays and quality issues to vendor management teams. Compliance & Risk Management • Ensure compliance with: • UK GDPR • EU GDPR • Local Labor Laws • Data Privacy Regulations • Client-specific compliance requirements • Manage high-risk cases and screening exceptions. • Support internal and external audits. Reporting & Analytics • Prepare weekly and monthly BGV dashboards. • Track: Verification volumes SLA adherence Aging cases Vendor performance Discrepancy trends Compliance metrics Identify process improvement opportunities. • Process Excellence Drive automation and standardization initiatives. • Maintain SOPs, process documentation, and knowledge repositories. • Participate in system enhancement and digital transformation projects.