Billing Associate - O2C || Chennai - US Shift

Job description

This is complete US shift job - Work from Office. ROLES & Responsibilities •       Process daily billing and handle failed transactions with good judgment. •       Resolve billing issues and customer queries from SAP and exceptions. •       Prepare, review, and validate billing documents for accuracy. •       Meet KPIs, SLAs, and quality standards to ensure customer satisfaction. •       Submit invoices as per customer requirements. •       Escalate unresolved issues to supervisors promptly. •       Ensure invoices are accurate and sent on time. •       Review and adjust invoices when corrections are needed. •       Perform any additional tasks as required by the business. EXPERIENCE 2 - 6 years of experience in OTC Billing, Dispute resolution in Billing Experience with SAP is preferred SKILLS AND COMPETENCIES •       MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint) •       Decent communication skills •       Focuses on delivering a positive customer experience •       Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts •       Ability to multi-task and prioritize the task based on the criticality. •       Strong organizational and time management skills - ability to organize