Branch Head - Mumbai

Job description

Job Description: We are looking for young and dynamic professionals with strong leadership and operational expertise to join us as Branch Head. The role requires hands-on experience in managing branch operations, driving business growth, and ensuring smooth service delivery. Position: Branch Head Location: Mumbai Role & responsibilities • Responsible for branch in bound & out bound operations within prescribed time. • Monitoring & ensuring timely arrival and departure of vehicles from the branch. • Responsible for all pickup and delivery activities of the branch. • Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments. • Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team. • Ensuring branch adherence to standard operating procedure for all Operational processes. • Managing the cost budget of the branch and upkeep of branch infrastructure. • Play the role of administrative supervisor to all branch personnel • KPI will be along 2 primary categories • Service Quality • Managing the Cost Budget of the Branch Preferred candidate profile Graduate with 4-6 yrs of exp into First Mile & Last Mile Operations Should have team handling experience and excellent communication skills. Good In MS-Office & Data Preparation Perks and benefits Mediclaim Insurance, Perks and benefits Performance Link Incentive