Call Centre Operations

Job description

• JD – Collections Manager - Call Center Ops   Role & Responsibilities   • Managing Entire Early Warning Signal (EWS) Across all the products (Secured & Unsecured) • Data Analysis & Risk Segmentation on the overall book. • Managing Entire Digital Collections (Secured & Unsecured Product) on the overall book. • Managing Bucket X Call Center • Call - Center Management • Managing Bounce & Penal Charges Collection • Vendor Management, Vendor On-boarding & Vendor Audit • E-Mail, SMS & IVR Template Designing • Audit & Compliance Related Material Designing   Location: Noida Experience: 5-8 yrs Education: Graduate Professional Skills: Debt Collections & Recovery, Digital Collections, Agency Management Skills: Call Center S/W, Collections Apps, MS Office