Chat Support Executive

Job description

Role & responsibilities • Handle customer queries and complaints through chat. • Provide accurate information related to bookings, services, pricing, and other customer concerns. • Resolve customer issues within the defined TAT. • Maintain a professional, polite, and empathetic tone while interacting with customers. • Manage multiple chats simultaneously while maintaining service quality. • Coordinate with internal teams for issue resolution. • Escalate complex or unresolved issues to the relevant team. • Maintain proper records of customer interactions. • Meet defined productivity, quality, response time, and CSAT targets. • Follow company SOPs and customer service guidelines. Preferred candidate profile • Strong written communication. • Customer handling and conflict-resolution skills. • Ability to work under pressure and manage high chat volumes. • Quick learner with a proactive and solution-oriented approach.