Cluster Head Retail Branch Banking

Job description

Role & responsibilities • Drive business growth, profitability, and market share across assigned branches. • Lead and manage Branch Managers and branch teams, ensuring high performance and employee engagement. • Drive cross-selling of Mutual Funds, Life Insurance, Term Insurance, Motor Insurance, and other financial products. • Achieve business targets through customer acquisition, portfolio growth, and relationship management. • Ensure superior customer service and maintain healthy CSAT scores across branches. • Oversee branch operations, compliance, and risk management activities. • Maintain strong relationships with customers, business partners, and internal stakeholders. • Ensure branch infrastructure and IT systems are aligned with organizational standards. • Monitor branch performance, provide guidance to Branch Managers, and drive productivity improvements. • Stay updated on market trends, competitor activities, and industry developments to support business growth. • Support disposal loss resolution, local business requirements, and operational excellence across the cluster. Preferred candidate profile - 1015 years in Retail Branch Banking with strong team handling experience and expertise in cross-selling insurance and investment products.