Cluster Lead

Job description

About Allo Health :- Allo Health is India’s largest chain of sexual health clinics, operating 45+ clinics across the country. Our mission is to improve sexual healthcare through expert consultations, therapy, diagnostics, and technology-driven care. Role Overview :- We are looking for a professional who communicates clearly, handles patients with empathy, and takes complete ownership of their work. As a Patient Care Coordinator, you will be the primary point of contact for patients, ensuring a seamless and comfortable experience from arrival to follow-up. Key Responsibility :- > Patient Journey Management - • Guide patients through their entire consultation journey • Act as the primary liaison between doctors and patients • Ensure clear communication of treatment plans and next steps > Communication and Follow ups - • Handle inbound/outbound calls, messages, and appointment confirmations • Conduct timely follow-ups to ensure patient adherence and satisfaction • Maintain professional and respectful communication at all times > Clinic Operation Support - • Assist with day-to-day clinic administrative tasks • Manage patient records and basic documentation • Ensure front-desk workflows run smoothly > Experience Assurance - • Create a welcoming and comfortable environment for patients • Address patient queries and concerns promptly • Uphold Allo Health’s standards of empathy and professionalism Requirements :- Must Have - • Language Proficiency: Strong command of English, Hindi, and kannada (local candidates preferred) • Communication Skills: Clear, professional, and empathetic verbal and written communication • Technical Basics: Comfortable with basic computer operations and digital tools • Ownership Mindset: Proactive approach to responsibilities and problem-solving • Professionalism: Respectful Demeanor and ability to handle sensitive topics with discretion What we offer - • Opportunity to work in India’s leading sexual health healthcare network • Professional growth in patient care and healthcare operations • Supportive team environment focused on quality care Location: Bengaluru (In-person; daily travel across 3–4 assigned clinics) Compensation: ₹25,000 – ₹28,000 per month (fixed) Job Type: Full-time | On-site Working Hours: 11:00 AM – 8:00 PM, 6 days/week (including weekends)