CMBD

Job description

Role : CMBD Experience : 5 to 8 years Location : Chennai and Kolkatta ,Pune Key words :ServiceNow ITOM Modules ,CMDB ,Service Mapping ,Monitoring Tool Integrations Roles and Responsibilities • Administer ServiceNow ITOM Modules •Manage and support Event Management, Service Mapping, CMDB, Cloud Management, and Orchestration modules. • CMDB Governance and Maintenance •Ensure configuration item (CI) data accuracy, relationship integrity, and CMDB health compliance. • Service Mapping Management •Create, maintain, and validate business service maps and application dependency mappings. • Event Management Administration • Configure event rules, alert correlation, deduplication, and noise reduction mechanisms. • Monitoring Tool Integrations • Maintain integrations with enterprise monitoring solutions such as Datadog, Splunk, Dynatrace, AppDynamics, and SolarWinds. • Platform Health and Performance Monitoring • Perform regular health checks, monitor system performance, and resolve ITOM-related platform issues. • User Access and Security Administration •Manage users, groups, roles, ACLs, and ensure compliance with enterprise security standards. • Upgrade, Patch, and Release Support • Plan, test, and support ServiceNow upgrades, patch deployments, and environment migrations. • Reporting and Dashboard Management • Develop operational dashboards and reports for CMDB health, service availability, event volumes, and KPI tracking. • Documentation, Knowledge Transfer, and Continuous Improvement •Maintain SOPs, runbooks, knowledge articles, and identify automation opportunities to improve operational efficiency.