Collections Manager

Job description

Job description Role & responsibilities The Collection Manager will be responsible for managing end-to-end collections for unsecured personal loans, ensuring portfolio quality, minimizing delinquencies, and maximizing recoveries. The role involves handling both in-house collection teams and external agencies effectively. Key Responsibilities: • Manage collections for unsecured personal loan portfolio across buckets (0180+ DPD) • Handle and monitor collection agencies performance, allocation, and compliance • Lead and supervise in-house collection team to achieve monthly recovery targets • Develop and implement collection strategies to reduce NPAs and improve efficiency • Ensure adherence to regulatory and company compliance standards • Monitor daily/monthly MIS reports and track performance metrics • Conduct regular review meetings with agencies and internal team • Manage escalations and high-value delinquent cases • Coordinate with legal team for recovery actions (if required) • Drive process improvements and cost optimization in collections Key Requirements: • Bachelors degree (MBA preferred) • 3–8 years of experience in collections for unsecured personal/business loans • Strong experience in agency handling and vendor management • Proven track record in managing in-house collection teams • Good knowledge of collection tools, skip tracing, and recovery techniques • Strong leadership and communication skills • Ability to work under pressure and meet targets Preferred Industry: Banking / NBFC / Financial Services Education UG: Any Graduate