Collections Manager

Job description

**Job description** **Role & responsibilities** **The Collection Manager will be responsible for managing end-to-end collections for unsecured personal loans, ensuring portfolio quality, minimizing delinquencies, and maximizing recoveries. The role involves handling both in-house collection teams and external agencies effectively.** **Key Responsibilities:** - **Manage collections for unsecured personal loan portfolio across buckets (0180+ DPD)** - **Handle and monitor** **collection agencies** **performance, allocation, and compliance** - **Lead and supervise** **in-house collection team** **to achieve monthly recovery targets** - **Develop and implement collection strategies to reduce NPAs and improve efficiency** - **Ensure adherence to regulatory and company compliance standards** - **Monitor daily/monthly MIS reports and track performance metrics** - **Conduct regular review meetings with agencies and internal team** - **Manage escalations and high-value delinquent cases** - **Coordinate with legal team for recovery actions (if required)** - **Drive process improvements and cost optimization in collections** **Key Requirements:** - **Bachelors degree (MBA preferred)** - **3–8 years of experience in collections for unsecured personal/business loans** - **Strong experience in** **agency handling and vendor management** - **Proven track record in managing** **in-house collection teams** - **Good knowledge of collection tools, skip tracing, and recovery techniques** - **Strong leadership and communication skills** - **Ability to work under pressure and meet targets** **Preferred Industry:** **Banking / NBFC / Financial Services** **Education UG:** **Any Graduate**