Corporate Relationship Manager

Job description

Role & responsibilities • Partner Communication: Handle inbound and outbound calls from DSAs/partners to resolve their queries, concerns, and operational issues. • Issue Management: Track, document, and follow up on partner issues in a structured format using Excel/Google Sheets or CRM tools. • Cross-Team Coordination: Work closely with the billing, operations, and product teams to ensure timely resolution of partner concerns. • Market Research: Conduct outbound research calls to DSAs and financial partners to understand market trends, competitor offerings, and evolving business needs. • Data Management: Maintain accurate and updated records of partner interactions, escalations, and feedback. • Reporting: Prepare and share regular reports highlighting partner issues, resolution status, and improvement opportunities. • Relationship Management: Build strong, long-term relationships with key DSAs and partners to drive satisfaction and engagement. Preferred candidate profile • Excellent verbal and written communication skills in English, Tamil and Hindi. • Strong problem-solving ability with a structured and analytical mindset. • Proficiency in Google Sheets/Excel and CRM tools.