CRM with CBRE (BKC)

Job description

**JOB RESPONSIBILITIES of CRM** **Community / Workplace experience Manager:** - Establishing and maintaining appropriate customer services procedures and standards based on the agreement/ SOW / SLA - Interfaces with customers and resolves problems - Evaluating support services, identifying needs, anticipating problems, and developing corrective action plans - Knowledge of budgeting cost estimating and fiscal management principles and procedures. - Planning, developing, and coordinating a program of planned, preventive maintenance for plant workforce & office equipment - Overseeing the maintenance and control of facilities management records - Overseeing the office equipment inventory, rental, repair, and maintenance - Coordinates with various vendors - Preparing the MIS - Overseeing the office services needed to support department operations - Implementing Efficiency Standards - Maintain discipline and quality of work by all staff - Responsible for overall safety at site. - Coordinate with Regional Ops manager. - Act as a SPOC for client & Regional office of CBRE. - Good at IR - Knowledge of statutory compliance. **Leadership** - Challenges others to develop as leaders while serving as a role model. - Manages the development of team by ensuring that the tasks are in line. - Inspires co-workers to attain goals and pursue excellence. - Identifies opportunities for improvement and makes constructive suggestions for change. - Manages the process of innovative change effectively. - Remains on the forefront of emerging industry practices. **Teamwork** - Facilitates effective team interaction. - Acknowledges and appreciates each team member's contributions. - Effectively utilizes each team member to his/her fullest potential. - Keeps track of lessons learned and shares those lessons with team members. **Client Management** - Manages client interaction and expectations regarding development efforts. - Develops lasting relationships with client personnel that foster client ties. - Communicates effectively with clients to identify needs and evaluate technical/Soft solutions. - Continually seeks opportunities to increase customer satisfaction and deepen CRM. - Builds a knowledge base of each client's business, systems, and objectives. **Organizational Responsibilities** **Innovator Development** - Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels. - Seeks and participates in personal development opportunities above and beyond training required by us. - Trains other innovators and clients through both formal and informal training programs. - Encourages more junior Innovators to take responsibility for their development within the company. - Challenges fellow innovators to progress toward their professional development goals. **Internal Operations** - Suggests areas for improvement in internal processes along with possible solutions. - Leads internal teams/task forces. - Reviews the status reports of team members and addresses issues as appropriate. Complies with and helps to enforce standard policies and procedures. **GENERAL REPAIR & MAINTENANCE:** 1. This covers minor repairs & maintenance of plumbing, carpentry, painting, polishing, etc. 2. FM Team members logs the repair call at the central FM helpdesk /REALM tool.