CRM with CBRE (BKC)

Job description

JOB RESPONSIBILITIES of CRM Community / Workplace experience Manager: • Establishing and maintaining appropriate customer services procedures and standards based on the agreement/ SOW / SLA • Interfaces with customers and resolves problems • Evaluating support services, identifying needs, anticipating problems, and developing corrective action plans • Knowledge of budgeting cost estimating and fiscal management principles and procedures. • Planning, developing, and coordinating a program of planned, preventive maintenance for plant workforce & office equipment • Overseeing the maintenance and control of facilities management records • Overseeing the office equipment inventory, rental, repair, and maintenance • Coordinates with various vendors • Preparing the MIS • Overseeing the office services needed to support department operations • Implementing Efficiency Standards • Maintain discipline and quality of work by all staff • Responsible for overall safety at site. • Coordinate with Regional Ops manager. • Act as a SPOC for client & Regional office of CBRE. • Good at IR • Knowledge of statutory compliance. Leadership • Challenges others to develop as leaders while serving as a role model. • Manages the development of team by ensuring that the tasks are in line. • Inspires co-workers to attain goals and pursue excellence. • Identifies opportunities for improvement and makes constructive suggestions for change. • Manages the process of innovative change effectively. • Remains on the forefront of emerging industry practices. Teamwork • Facilitates effective team interaction. • Acknowledges and appreciates each team member's contributions. • Effectively utilizes each team member to his/her fullest potential. • Keeps track of lessons learned and shares those lessons with team members. Client Management • Manages client interaction and expectations regarding development efforts. • Develops lasting relationships with client personnel that foster client ties. • Communicates effectively with clients to identify needs and evaluate technical/Soft solutions. • Continually seeks opportunities to increase customer satisfaction and deepen CRM. • Builds a knowledge base of each client's business, systems, and objectives. Organizational Responsibilities Innovator Development • Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels. • Seeks and participates in personal development opportunities above and beyond training required by us. • Trains other innovators and clients through both formal and informal training programs. • Encourages more junior Innovators to take responsibility for their development within the company. • Challenges fellow innovators to progress toward their professional development goals. Internal Operations • Suggests areas for improvement in internal processes along with possible solutions. • Leads internal teams/task forces. • Reviews the status reports of team members and addresses issues as appropriate. Complies with and helps to enforce standard policies and procedures. GENERAL REPAIR & MAINTENANCE: 1. This covers minor repairs & maintenance of plumbing, carpentry, painting, polishing, etc. 2. FM Team members logs the repair call at the central FM helpdesk /REALM tool.